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Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service is also often referred to when describing the ''culture of the organization''. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.〔Mittal, Vikas and Huppertz, John W. and Khare, Adwait, Customer Complaining: The Role of Tie Strength and Information Control (October 10, 2008). Journal of Retailing, 84(2), 195-204, June 2008. Available at SSRN: http://ssrn.com/abstract=2338719〕 ==Customer support== (詳細はbusinessdictionary.com > customer support ) Retrieved Mars 2011〕 It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.〔 These services even may be done at customer's side where he/she uses the product or service. In this case it is called "at home customer services"'' or ''"at home customer support"''. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「customer service」の詳細全文を読む スポンサード リンク
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